The setting which we need to enable is found in the Endpoint Protection profile. Configure the Endpoint Protection profile Let`s have a look where we find this setting in Intune and how the remote support is provided using Quick Assist on Windows 10. ![]() To allow the connection and start sharing your screen, select Allow. Open Quick Assist In the Code from assistant box, enter the 6-digit code they gave you, then select Submit. There is a workaround for this via a Microsoft Intune Configuration Profile setting: Route elevation prompts to user`s interactive desktop.īy enabling this setting on the Windows 10 devices, during a remote assistance session, the UAC prompt is shown to the remote assistant, which allows the remote assistant to enter his credentials. Select Start, enter Quick Assist, then select it in the list of results (or press the Windows key + Ctrl + Q). This doesn`t allow the remote assistant to provide his administrator credentials. ![]() The User Account Control (UAC) prompt isn`t shown to the (remote assistant) IT helpdesk user by default, but to the end-user. But as soon as we need to provide a fix which requires administrator rights, things get more complicated as a lot of end-users are standard users without admin rights on their local device. We need to be able to use Quick Assist in Windows 10 to do some administrative tasks, but if the end user initiates the Quick Assist session then the remote. The way this works is that you install the extension to either get a random code you can share with someone else for spontaneous support (get that code here), or a PIN that you can use to get on the computer at any time from your own Google account. ![]() Having a quick view on the users desktop can be easily done with tools like Microsoft Teams, TeamViewer or the build-in Windows 10 tool Quick Assist. Chrome Remote Desktop is an extension for the Chrome browser that lets you set up a computer for remote access. In these days most people are working from home and offering remote assistance to the end-users might be challenging under certain circumstances, even on Windows 10 devices.
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